Spa Etiquette

Friendly tips on Spa Etiquette

Arrival Time

We suggest that you arrive a minimum of 15 minutes prior to your service especially if you are a new guest so you can fully enjoy your spa experience.

Cancellation / Late Arrival Policy

We require a minimum of 48 hours advance notice for the cancellation of group, couples packages and/or packages otherwise full charges will apply.

Singles service(s) cancellation requires 24 hours advance notice. A fee of 50% of the price of the service(s) will be charged for cancellations less than the minimum time permitted.

Please keep in mind that if you arrive late, the duration of your treatment will be shortened so the next guest may begin on time.

Gratuities

They are not included and are left completely to your discretion.  Tips are welcome in recognition of outstanding service and customarily start at 10% of the value of the treatment.

Physical contraindications that may prevent me from enjoying a treatment:

  • Pregnancy
  • Allergies
  • Recent surgery
  • Physical ailments such as epilepsy, cancer, diabetes, cardiac problems.
  • If you are affected by any of the conditions above you should consult your physician prior to visiting the spa, and advise our personnel before your treatment begins.

Please inform us when making a booking.

Gift Certificates

New! You can purchase online, by the phone or at the spa itself.

If you receive a Spa Gift Certificate for a package or service that you don’t want, you may use the dollar value of that Spa Gift Certificate towards any product or service you would like, however, Spa Gift Certificates cannot be redeemed for cash. Remainders on Spa Gift Certificates can be applied to future visits. Spa Gift Certificates do not include gratuities and cannot be used for this purpose.